Manage opening hours in an answer group as an administrator

• 1. Click on  select your organization
  2. Expand the phone system and click on answer groups
  3. Click on the answer group whose opening hours you want to change, and then on Manage Schedule
  4. Click on  and to add a schedules
  5. When you edit your opening hours, under Welcome Action , choose what should happen when someone calls in to you
  6. When you edit your closing times, under Welcome Action, choose what should happen when someone calls you outside your opening hours. You can choose between using the default closed handling setting or creating a new one
• 1. Tap on  select your organization
  2. Expand the phone system and click on answer groups
  3. Tap on the answer group whose opening hours you want to change, and then on Manage Schedule
  4. Tap on  and to add a schedules
  5. When you edit your opening hours, under Welcome Action , choose what should happen when someone calls in to you
  6. When you edit your closing times, under Welcome Action, choose what should happen when someone calls you outside your opening hours. You can choose between using the default closed handling setting or creating a new one

The app reads the opening hours from top to bottom. When you need to close the IVR or answer group for Easter, Christmas, or vacation, you need to add the times at the top for them to take effect

Manage opening hours in an answer group as a supervisor

• 1. Click
  2. Click on the detailed view tab
  3. Click on the answer group, then on Scheduling & Welcome Message and then on Manage Schedules
  4. Click on  and to add a schedules
  5. When you edit your opening hours, under Welcome Action , choose what should happen when someone calls in to you
  6. When you edit your closing times, under Welcome Action, choose what should happen when someone calls you outside your opening hours. You can choose between using the default closed handling setting or creating a new one
• 1. Tap
  2. Tap on the detailed view tab
  3. Tap on the answer group, then on Scheduling & Welcome Message and then on Manage Schedules
  4. Tap on  and to add a schedules
  5. When you edit your opening hours, under Welcome Action , choose what should happen when someone calls in to you
  6. When you edit your closing times, under Welcome Action, choose what should happen when someone calls you outside your opening hours. You can choose between using the default closed handling setting or creating a new one

• Company AB will be closed for vacation from 2023-07-03 at 08:00 to 2023-07-30 at 17:00 and wants to display a message with information about their opening hours.

  1. Click on  to add the times when you will be closed
  2. Give the schedule post a name.
  3. Select Status, in this case it should be Closed
  4. Toggle Only for a specific time periodd. Then your times will apply from the start date to the end date
  5. Enter the dates when the schedule should be active. This means that the schedule starts on 2023-07-03 at 08:00 and ends on 2023-07-30 at 17:00
  6. You can choose to repeat the schedule if you are closed on the same dates every year
  7. Under Schedule you specify what the schedule pertains to. Here you can choose if you should be closed the entire period or if you should be open certain days - in that case you specify it here
  8. Under Welcome Action In this case, we choose to "Play voicemessage and hangup".
  9. Click on "Save".

Mange opening hours in an IVR as an administrator

• 1. Click on  select your organization
  2. Expand the phone system and click on IVRs
  3. Click on the IVR whose opening hours you want to change, and then on Manage Schedule
  4. Click on  and to add a schedules
  5. When you edit your opening hours, under Welcome Action , choose what should happen when someone calls in to you
  6. When you edit your closing times, under Welcome Action, choose what should happen when someone calls you outside your opening hours. You can choose between using the default closed handling setting or creating a new one
• 1. Tap on  select your organization
  2. Expand the phone system and click on IVRs
  3. Tap on the IVR whose opening hours you want to change, and then on Manage Schedule
  4. Tap on  and to add a schedules
  5. When you edit your opening hours, under Welcome Action , choose what should happen when someone calls in to you
  6. When you edit your closing times, under Welcome Action, choose what should happen when someone calls you outside your opening hours. You can choose between using the default closed handling setting or creating a new one