Dashmir Osmani
Articles
Recent activity by Dashmir Osmani
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To-do in Answer Groups
In the answer groups, there is a feature called To do. This is where all matters that agents need to follow up on are collected, for example missed calls, voicemails, and manual callback requests. ...
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Reswitch 2.6
Release Notes 2.6Live update: 2025-10-21Platforms: All New FeaturesAIWe’re launching our AI Agents! Meet the AI Receptionist, Personal AI Receptionist, and AI Support Agent.AI Support AgentThe AI S...
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VIP Numbers and Blocked Calls
Manage VIP Numbers and Blocked Calls The VIP & Blocked Numbers feature makes it easy to manage incoming calls. By adding VIP numbers, important calls can get through even when you're busy or have “...
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Let internal calls through when you’re busy
When you have an active activity status (e.g. “Super busy”), you can choose whether calls from colleagues should be allowed through or not. This means you can be unavailable for external calls whil...
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Reswitch 2.5
Release Notes 2.5 Live update: 2025-06-03 Platforms: All What’s New Who doesn’t love a bit of order? You can now manage opening hours for everything from answer groups to IVRs – all in one pl...
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How Call Recording and Conversation Intelligence Work at Reswitch
Reswitch offers the ability to record calls and analyze them through our Conversation Intelligence (CI) feature. It provides valuable insights and improves the quality of customer dialogue – but it...
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Reswitch 2.4
Release notes 2.4 Update live: 2024-12-17 Platforms: All What’s new We’re eliminating every possible excuse for not documenting in your CRM! Summarized calls can now automatically be logged t...
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Try Conversation Intelligence
Now you can try Conversation Intelligence for free. You can activate Conversation Intelligence for a specific user, where all calls linked to the user are transcribed, or for an answer group, where...
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Contact Center settings for supervisors
Settings in Contact Center for a Supervisor As a supervisor, there are several settings you can configure. Only Contact Center Agent users can be supervisors in the Contact Center. In the Ticket ...
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Ticket management in the Contact Center
In the ticket view, you can easily manage all tickets that have been submitted to your Contact Center. This guide shows you how to filter your tickets, search the archive, and log in and out of dif...
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