Dashmir Osmani
Articles
Recent activity by Dashmir Osmani
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How Call Recording and Conversation Intelligence Work at Reswitch
Reswitch offers the ability to record calls and analyze them through our Conversation Intelligence (CI) feature. It provides valuable insights and improves the quality of customer interactions – bu...
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Configure the retention period for call recordings
Who can configure the retention period? Users with Phone system permission can configure the retention period for answer groups and other users. Configure the retention period You can configu...
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Analytics Explore
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Analytics Reports
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Conversation Intelligence FAQ
Yes, calls are recorded, and if Conversation Intelligence is activated, you can also listen to the recordings. No, Conversation Intelligence and Call Recording are separate features with differ...
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Reswitch 2.4
Release notes 2.4 Update live: 2024-12-17 Platforms: All What’s new We’re eliminating every possible excuse for not documenting in your CRM! Summarized calls can now automatically be logged t...
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Delete a User
Click on gear icon, select your organization and expand the list User Accounts Delete a User Go to the User Accounts tab and then to Users. Search for the user to be removed. Click on Deactivate U...
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IVR 101
Who can access IVRs? All users with the permission phone system can view and edit the settings Access IVR settings To access IVRs, click -> your organisation name -> phone system -> IVRs T...
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Notifications
Enable Notifications Click the settings gear icon, select personal settings, and expand the notifications list. Sound and Devices Here you can customize the notification sound settings. The sou...
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Calendar integration & Microsoft Teams
Open Activity Status Click on the gear icon, select Personal Settings, and expand the Activity Status list. Enable Calendar Integration Click the plus icon to connect your Office 365 or Google...
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