Dashmir Osmani
Articles
Recent activity by Dashmir Osmani
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Cost Centers 101
Who has access to cost centers? Users with the permission Account have access to cost centers Open cost centers Click on -> Your organization -> Account -> Billing General information The fir...
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System requirements for using the app
If you’re curious about the system requirements needed to run the app, see bellow and learn which operating systems (OS) and browsers we support. You will also fint network requirements etc. Device...
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Schedule a message
You can share and schedule messages directly from our app. These messages can be in real-time or scheduled to be sent later. You can see your scheduled messages in a separate dialogue box in the ch...
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Reswitch 1.21
Release notes 1.21.0 Uppdatering live: 2023-06-15 Plattformar: Alla Nyheter Ett enormt arbete har gjorts i våra svarsgrupper, här här nyheterna:Agent- och Supervisor-vyerna har tagits bort oc...
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Reswitch 1.20.0
Release notes 1.20.0 Update live: 2023-03-07 Platforms: All What's new? Possible to place agents in different segments in an answer group. These groups are then layers in the call flow. E.g. ...
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Forgot your password
If you have been logged out and forgot your password, you can easily reset it. Reset your password Click on "Forgot your password?" Enter your email adress Click on send Follow the instructions gi...
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Shared contacts
Who can access Contacts? All users with the permission Contacts can access them Open contacts Click choose your organisation, and expand the list Contacts Create a Contact Group Click an...
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Edit another user's personal settings
Edit another users's personal settings With the permission personal settings, you will be able to edit another user's personal settings. The permission is found under internal administration. Se...
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Super search
Who has access to the super search? All users with the permission Super search can access it Use the super search You use the regular search field in the app, simply type your search and switch...
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Edit another user
Who has access to edit users? Users with the permission Users & Teams can access and edit another user How to edit a user Via Users & Teams in the organization settings by expanding a user Via ...
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