Dashmir Osmani
Articles
Recent activity by Dashmir Osmani
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Reswitch 1.4.0
Release notes Reswitch 1.4.0 Update live: 2020-10-07 Platforms: iOS, Android, Windows, Mac & Linux What's new? We have launched a new add-on. With our survey tool you can conduct all kinds o...
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Reswitch 1.3.0
Release notes Reswitch 1.3.0 Update live: 2020-09-02 Platforms: iOS, Android, Windows, Mac & Linux What's new? Alerts, you can activate to send a notification message to agents and/or superv...
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Reswitch 1.2.0
Release notes Reswitch 1.2.0 Update live: 2020-08-05 Platforms: iOS, Android, Windows, Mac & Linux What's new? The Poly integration is live which allows you to use the buttons on the headset...
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App status
If you want to see the current status, you can find it at status.reswitch.se Subscribe to our status page To receive updates during any system disruptions, click on the "Get updates" button on the...
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Firewall settings
Firewall settings In this article you will find all necessary information regarding our firewall settings Includes PDF Word-doc Download the files These steps will guide you how to use them. ...
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Get started with Reswitch
Get started with Reswitch It time to get started with our service. Start by downloading our apps. Download the app A pro user can use the mobile app, desktop, and browser client. A mobile user...
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Create/Change Operator
When it comes to changing the current operator on a customer the mobile number must have the same MEX connection in the Reswitch system as it has in the operators. Log in as a super admin on the...
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Survey 101
Who can access survey? All organisations regardless of PBX-package can purchase the licences Pro users may be addad as a survey users Access survey To access survey, click What is survey? ...
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Start / pause recording
Who can start / pause a recording? All users with the permission to to it There is two types of permission to start / pause recording. One for users and one for answer groups. How to start / pa...
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Archive calls in the call log
Who can archive calls? A user can archive their own calls A member of an answer group can archive calls from the group When you archive a call it will not appear in the search result per defaul...
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