Dashmir Osmani
Articles
Recent activity by Dashmir Osmani
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What is a direct chat?
Who can use this feature? All users within the organisation Guest users, but they can only send messages with people who are in the same channel(s). You can also send a direct chat to a synchro...
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My account
Access my account To access your account in the personal settings, click and expand the list. Profile Under your profile you can change you avatar, personal information, hide numbers and more. Ch...
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Answer groups 101
Who can access answer groups? All users can access the answer groups Access answer groups To access answer groups, click The basics of answer groups Welcome to the 101, let's get started wit...
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Meetings & conference calls
Who can use conference calls? All users can join & schedule a conference A guest user can join & schedule a conference External parties can join a conference without any installation / plug-in ...
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Callback
Who has access to callback? Users with the Phone System permission or higher can purchase the callback add-on. All users in an organization with the Phone System permission can manage the callbac...
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Transcriptions 101
Transcription of voicemails can be done both on your private voicemail and on an answer group's voicemail. By activating transcriptions of voicemails you acknowledge that it is OK for voicemails to...
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Purchase call recording and set up a user / an answer group
Who can purchase call recording? Users with the permission Account can purchase licenses for call recording Purchase licenses for call recording Before setting up a new user you need to purchas...
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Statistics overview in the call log
Who can view the statistics overview? All users in the answer group All users with bla bla permission Användare med behörigheten fullständig sök- & uppspelningsbehörighet The statistics overv...
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Users & Teams
Who can access users & teams? Users with the permission Users & Teams can view and edit the settings Access users & teams To access users & teams, click expand the list Users First of a...
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Add a new member to a chat channel
Who can add new members i channels? All users with the permission "Users and Teams" The user needs to be a member of the team where the channel is located for you to be able to add them Add ...
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