Dashmir Osmani
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Recent activity by Dashmir Osmani
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Callback
Who has access to callback? Users with the Phone System permission or higher can purchase the callback add-on. All users in an organization with the Phone System permission can manage the callbac...
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Transcriptions 101
Transcription of voicemails can be done both on your private voicemail and on an answer group's voicemail. By activating transcriptions of voicemails you acknowledge that it is OK for voicemails to...
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Purchase call recording and set up a user / an answer group
Who can purchase call recording? Users with the permission Account can purchase licenses for call recording Purchase licenses for call recording Before setting up a new user you need to purchas...
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Statistics overview in the call log
Who can view the statistics overview? All users in the answer group All users with bla bla permission Användare med behörigheten fullständig sök- & uppspelningsbehörighet The statistics overv...
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Users & Teams
Who can access users & teams? Users with the permission Users & Teams can view and edit the settings Access users & teams To access users & teams, click expand the list Users First of a...
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Add a new member to a chat channel
Who can add new members i channels? All users with the permission "Users and Teams" The user needs to be a member of the team where the channel is located for you to be able to add them Add ...
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Audio & video devices
Access Audio & video devices To access audio & video devices, click and expand the list Audio & video devices under telephony. Headset integration To use your Poly headset's features, you need ...
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Create an ad hoc conference
Sometimes you need to have a quick conference. Then the ad hoc conference is the way to do it. From a chat or channel: Click in the chat composer Click Type a message if needed, then click ...
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Follow-up via call history
Who can follow up a call in an answer group's call history? All agents in the answer group All supervisors in the answer group How it works In an answer group's call history, you can easily fol...
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Status colors in the app
Status colors in the app There are two things in the app that users sometimes confuse, these are activity status and status colors. Here we explain the differences between them. When you create...
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