Dashmir Osmani
Articles
Recent activity by Dashmir Osmani
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Metrics 101
In this article, you can learn more and understand how the different metrics work in the app. Here we explain the metrics you find under in the detail view as well as the overview and how the grap...
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System SMS
Who can send an SMS? Users can per default send system SMS to zone A from their own number Users who are part of a response group that allows SMS from display numbers can send SMS from there Se...
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Control your recordings with activity statuses
Who can use activity status settings to record calls Users given the permission to control their recordings via the status types How does it work? With these settings you can customize your a...
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Share call logs and call recordings
Who can access this feature? Organisations with Unlimited-package Organisations with Light-package and Analytics Share a call log and call recording You can share a call log in a chat or channe...
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Insights
Who Has Access to Insights? All users with the Insights permission can view and edit the settings. Insights is an add-on service available for purchase. Here’s how to buy it. How to Access Insi...
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Share files
Share a file There is different ways to share a file in a channel or direct chat. Share a file with drag & drop Locate your file in the folder Drag & drop in the chat or channel Type a message...
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Look & feel
Access look & feel To access look & feel, click and expand the list look & feel. In these settings you can customize things like applications language, interface scaling and much more. Visual ...
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Install and activate the Outlook add-in
Who can activate the add-in? All users Install and activate the Outlook add-in and book a conference via Outlook. When installed you will get all the necessary information included in the in...
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Advanced contact list
What is an advanced contact list? With it you will be able to sort, group and include contacts according to your needs. This allows you to get a better overview of your contacts. Functions Choose...
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Call recording 101
Welcome to this 101, lets get started with the basics about call recording Who can use call recording? All organisations regardless of PBX-package can purchase the licences General info With...
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