Dashmir Osmani
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Recent activity by Dashmir Osmani
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Call details
What is call details? Call details are an intelligent feature that shows the path a call has taken. By default, the search result is presented in the call log with call details. Turn the call deta...
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Account
Who can access and edit account settings? Users with the permission account can view and edit the settings Access account To access account, click expand the list Company profile This is wher...
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Share a chat
Share a chat You can share a message in a direct chat or a channel. All messages sent directly to you or in a channel can be shared. How to share a chat Hover over the chat you want to share an...
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Activity status
Access to activity status To access activity status in the personal settings, click and expand the list . Create new status type Click the plus sign Give it a name e.g. Superduper busy Choose ...
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Answer group settings for agents
Answer group settings for agents As an agent in an answer group there is some settings that you can configure to ease your workday. How do I know which answer group the call comes from? As an agen...
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Create a conference call (3rd party call)
To create a conference call you need to be in a call. From there follow the instructions below. Click Search for a contact or type in the number Click There is no limit to how many people y...
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Call log 101
Who can use the call log? Included for organisations with the Unlimited-package Included for organisations with the Light-package when the add on Analytics is purchased What is a call log? O...
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Phone system
Who can access phone system? Users with the permission phone system can view and edit the settings Access phone system To access phone system, click expand the list phone system Answer Grou...
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Emoji settings
You can customize your emoji settings, choose skin tone and your five favorites for quick reactions. Change your favorite emojis Click Click personal settings Click chat followed by Emojis & Re...
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Chat
Access the chat settings To access the chat settings, click and expand the list. Message alignment You can choose how to display chat messages in the desktop and mobile app. Choose between: M...
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