Dashmir Osmani
Articles
Recent activity by Dashmir Osmani
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Answer group settings for supervisors
Answer group settings for supervisors As a supervisor in an answer group there is some settings that you can configure. Only Pro users can be a supervisor in an answer group. Agent Groups You can ...
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Number Lookup as a Notification
Now it's easier to see who's calling, even if the number isn't in your contact list. You'll also receive notifications that provide extra information about the call. This can include details such a...
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Integrations
Access integrations To access integrations, click and expand the list integrations. Integrations in the app To make the app even smarter we have integrated some app and programs to make your life...
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Answer group settings for users with phone system permission
Who has access to the phone system? Users with the phone system authority can view and edit the settings Manage Phone System To enter the settings, click select your organization and expand the...
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Analytics Explore
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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App settings
Access app settings To access app settings, click and expand the list app settings. This is where you control some of the basics like Start app with OS etc. Toggle on / off Start with OS Ru...
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Make a call
Who make a call? All users All guest users (VoIP-calls only) With the app, you can quickly call your colleagues, contacts and others, and with the push of a button, you can switch to a video...
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Telephony & conference
Access Telephony & conference To access Telephony & conference settings, click and expand the list. Mobile data Click on mobile data to see your usage current calendar month. This is visible if...
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IVR 101
Who can access IVRs? All users with the permission phone system can view and edit the settings Access IVR settings To access IVRs, click -> your organisation name -> phone system -> IVRs T...
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Manage opening hours
Who can adjust the opening hours? To manage your opening hours in an answer group or IVR menu you need to have the phone system permission or be a supervisor. If you have the phone system permiss...
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