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Dashmir Osmani

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Articles

Recent activity by Dashmir Osmani

  • Create a Web Chat

    All chats from the web chat automatically create tickets in the Contact Center. Click on the gear icon and then on Organization Settings. Select Contact Center and then Web Chats. Click on Creat...

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  • Connect a channel to the Contact Center

    Which Channels Can Be Connected to the Contact Center Answer Groups Web Chats Answer Groups To connect an answer group to the Contact Center, all agents in the answer group must have the Contac...

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  • Manage Contact Center contacts

    Add Shared Contacts You can add and share Contact Center contacts in different ways. Enter first & last name, company, and title (optional). Add email (optional). Add phone number (required). Cl...

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  • Create a web widget

    Create a Web Widget Click on the gear icon and select your organization.  Expand the Contact Center list and click on Web Widget. Then click on Create New Widget. Before you can create a web wi...

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  • Contact Center 101

    Basic Information Welcome to this 101, let’s start with the basics. The Contact Center consolidates all your communication channels in one place to streamline customer management and improve agent...

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  • Conversation Intelligence 101

    General Information Conversation Intelligence (CI) is an AI-powered feature that automatically records and transcribes calls. Automatic recording and transcription Searchable transcriptions Call s...

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  • Conversation Intelligence FAQ

    Yes, calls are recorded, and if Conversation Intelligence is activated, you can also listen to the recordings. No, Conversation Intelligence and Call Recording are separate features with differ...

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  • Reswitch 2.3

    Release notes 2.3 Update live: 2024-10-08 Platforms: All What's new? We like to stay ahead of the game, and now we’re proud to offer you the latest AI technology that not only sounds smart—it ...

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  • Delete a User

    Click on gear icon, select your organization and expand the list User Accounts Delete a User Go to the User Accounts tab and then to Users. Search for the user to be removed. Click on Deactivate U...

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  • Sync local contacts to the app

    If you wish to access your phone's local contacts directly in the app, you need to allow synchronization between the app and your contact book. In the mobile app, click on Personal Settings Sele...

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