Dashmir Osmani
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Recent activity by Dashmir Osmani
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Firewall settings
Firewall settings In this article you will find all necessary information regarding our firewall settings Includes PDF Word-doc Download the files These steps will guide you how to use them. ...
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Get started with Reswitch
Get started with Reswitch It time to get started with our service. Start by downloading our apps. Download the app A pro user can use the mobile app, desktop, and browser client. A mobile user...
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Create/Change Operator
When it comes to changing the current operator on a customer the mobile number must have the same MEX connection in the Reswitch system as it has in the operators. Log in as a super admin on the...
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Survey 101
Who can access survey? All organisations regardless of PBX-package can purchase the licences Pro users may be addad as a survey users Access survey To access survey, click What is survey? ...
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Start / pause recording
Who can start / pause a recording? All users with the permission to to it There is two types of permission to start / pause recording. One for users and one for answer groups. How to start / pa...
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Archive calls in the call log
Who can archive calls? A user can archive their own calls A member of an answer group can archive calls from the group When you archive a call it will not appear in the search result per defaul...
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Permissions 101
Organization settings Under each tab you will see what the different permissions give access to so that you can create the right roles to assign users in your organisation.Once you have an assigned...
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Create a team
Who can create a team? All users with the permission "Users and Teams" Create a team From the chat menu, click besides your organisation name Click Give the team a name Select the membe...
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Calendar integration & Microsoft Teams
Open Activity Status Click on the gear icon, select Personal Settings, and expand the Activity Status list. Enable Calendar Integration Click the plus icon to connect your Office 365 or Google...
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Analytics Reports
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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