Dashmir Osmani
Articles
Recent activity by Dashmir Osmani
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Conversation Intelligence FAQ
Yes, calls are recorded, and if Conversation Intelligence is activated, you can also listen to the recordings. No, Conversation Intelligence and Call Recording are separate features with differ...
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Reswitch 2.3
Release notes 2.3 Update live: 2024-10-08 Platforms: All What's new? We like to stay ahead of the game, and now we’re proud to offer you the latest AI technology that not only sounds smart—it ...
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Delete a User
Click on gear icon, select your organization and expand the list User Accounts Delete a User Go to the User Accounts tab and then to Users. Search for the user to be removed. Click on Deactivate U...
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Sync local contacts to the app
If you wish to access your phone's local contacts directly in the app, you need to allow synchronization between the app and your contact book. In the mobile app, click on Personal Settings Sele...
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Reswitch 2.2
Release notes 2.2 Update live: 2024-06-11 Platforms: All What's new? As the next step in making organizations more efficient, we’ve now added the capability to search all your transcribed call...
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Entra ID
Who has access to Entra ID? Organizations with the add-on purchased Users in the app with the Users & Teams permission Open Entra ID Click on Select your organization Under Users & Teams, clic...
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Wallboard
Who has access to Wallboard? Users with the Wallboard permission or Admin role can purchase the wallboard add-on service. All users in an organization with the Wallboard permission or Admin role ...
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Reswitch 2.1
Release notes 2.1 Update live: 2024-03-12 Platforms: All What's new We have improved our service level feature in analytics by adding Target Service Level (TSL) allowing you to specify a targ...
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Zones for System SMS
Zones These are the SMS zones referred to in our pricelist, i.e. zones for System SMS sent from the app. Country Zone USA A Cyprus A Thailand A Sao Tome & Principe A Colombia A S...
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Licenses in the app
PBX Packages Mini Light Unlimited Answer Group 1 2 Unlimited IVR ❌ 2 Unlimited Analytics ❌ ❌ ✅ Call Log ❌ ❌ ✅ Fax Inbox ❌ ❌ 1 Limitations:1: Additional answer groups can be ...
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