Dashmir Osmani
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Recent activity by Dashmir Osmani
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Permissions 101
Organization settings Under each tab you will see what the different permissions give access to so that you can create the right roles to assign users in your organisation.Once you have an assigned...
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Create a team
Who can create a team? All users with the permission "Users and Teams" Create a team From the chat menu, click besides your organisation name Click Give the team a name Select the membe...
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Calendar integration & Microsoft Teams
Open Activity Status Click on the gear icon, select Personal Settings, and expand the Activity Status list. Enable Calendar Integration Click the plus icon to connect your Office 365 or Google...
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Analytics Reports
Who has access to analytics? Pro user or Contact Center Agent in an organization with the Unlimited telephony package. Pro user or Contact Center Agent in an organization with the Light telepho...
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Conference 101
Welcome to the 101, lets get started with the general settings when you are in a conference. General settings Choose whether you want a reminder with a quick join option for upcoming meetings or ...
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Turn off your voicemail
If you wish to completely turn off your voicemail, you will need to do this in several places. The reason for this is that we offer a fully customized system and therefore do not have a on or off b...
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Get started with Reswitch as an administrator
Get started with Reswitch as an administrator It is time to get started as an administrator. Start by downloading our apps. Download the app A pro user can use the mobile app, desktop, and bro...
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Operator specific information
Telenor Follow the guide here to create a new operator and then return here When you have chosen Telenor, click on under Special MEX info Add the Pilot user ID and click save Billing ID, Pilot u...
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Delete call recordings
Who can delete call recordings? Users can delete their own recordings when given the permission Supervisors, agents (own recordings in group), and agents (other recordings in the group) when giv...
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Complete search & play access
Access complete search & play access Access is controlled via the permission Roles & Permission. With it you can distribute the function to other users within the organization. What is complete s...
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