Dashmir Osmani
Articles
Recent activity by Dashmir Osmani
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Conference 101
Welcome to the 101, lets get started with the general settings when you are in a conference. General settings Choose whether you want a reminder with a quick join option for upcoming meetings or ...
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Turn off your voicemail
If you wish to completely turn off your voicemail, you will need to do this in several places. The reason for this is that we offer a fully customized system and therefore do not have a on or off b...
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Get started with Reswitch as an administrator
Get started with Reswitch as an administrator It is time to get started as an administrator. Start by downloading our apps. Download the app A pro user can use the mobile app, desktop, and bro...
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Operator specific information
Telenor Follow the guide here to create a new operator and then return here When you have chosen Telenor, click on under Special MEX info Add the Pilot user ID and click save Billing ID, Pilot u...
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Delete call recordings
Who can delete call recordings? Users can delete their own recordings when given the permission Supervisors, agents (own recordings in group), and agents (other recordings in the group) when giv...
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Complete search & play access
Access complete search & play access Access is controlled via the permission Roles & Permission. With it you can distribute the function to other users within the organization. What is complete s...
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What is a direct chat?
Who can use this feature? All users within the organisation Guest users, but they can only send messages with people who are in the same channel(s). You can also send a direct chat to a synchro...
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My account
Access my account To access your account in the personal settings, click and expand the list. Profile Under your profile you can change you avatar, personal information, hide numbers and more. Ch...
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Answer groups 101
Who can access answer groups? All users can access the answer groups Access answer groups To access answer groups, click The basics of answer groups Welcome to the 101, let's get started wit...
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Meetings & conference calls
Who can use conference calls? All users can join & schedule a conference A guest user can join & schedule a conference External parties can join a conference without any installation / plug-in ...
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