Dashmir Osmani
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Recent activity by Dashmir Osmani
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Audio & video devices
Access Audio & video devices To access audio & video devices, click and expand the list Audio & video devices under telephony. Headset integration To use your Poly headset's features, you need ...
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Create an ad hoc conference
Sometimes you need to have a quick conference. Then the ad hoc conference is the way to do it. From a chat or channel: Click in the chat composer Click Type a message if needed, then click ...
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Follow-up via call history
Who can follow up a call in an answer group's call history? All agents in the answer group All supervisors in the answer group How it works In an answer group's call history, you can easily fol...
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Status colors in the app
Status colors in the app There are two things in the app that users sometimes confuse, these are activity status and status colors. Here we explain the differences between them. When you create...
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Configure the retention period for call recordings
Who can configure the retention period? Users with Phone system permission can configure the retention period for answer groups and other users. Configure the retention period You can configu...
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Search and filter the call log
Who can access this feature? Organisations with Unlimited-package Organisations with Light-package and Analytics How to use it Click / tap followed by Call logs to access the log. Select st...
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Guests
Who can access guests? Users with the permission Guests can view and edit the settings Access guests To access guests, click expand the list guests Guests A guest is a person you can invi...
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Create a channel
Who can create a channel? All users with the permission "Users and Teams" To create a channel you will first need a team. When you have one there is different kinds of channel you could create....
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Calendar settings
Access calendar settings To access calendar settings, click personal settings and expand calendar and click calendar settings. General settings Choose to show calendar in app if you have a Off...
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Create and schedule a conference
It is easy to create a conference. Follow these steps and you good to go. Click Click on New calendar event Give the conference a name Set start, end date & time Choose if the meeting shoul...
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